Complaints

Mrs. Beverly D’Souza
Head of Service Quality Division

Complaint Management Unit

First Floor, Plot 14/E 26th Street Phase-V, DHA Karachi.

Email: complaints@sindhbankltd.com

Customers’ complaints are acknowledged within 48 hours of receipt of complaint and final reply is sent within 15 to 30 days.

Banking Products & Information
General

Sources/Channels for Customer Complaint Lodgment

    1. At Branch:
      • Complaint Form
      • Drop Box
    2. Call Centre/ Help Line: Toll free number: 0800 333 22
    3. Email: complaints@sindhbankltd.com
    4. Letter: Customers Complaint Unit, First Floor, Plot 14/E 26th Street Phase-V, DHA Karachi
    5. Whistle Blowing:
    6. Focal Person: For complaints in branches – Branch Manager.
    7. Banking Mohtasib of Pakistan: info@bankingmohtasib.gov.pk

By Phone :Mrs. Beverly D'Souza
Head of Service Quality Division

Call Center - Toll free number
0800 333 22

By Post :Mrs. Beverly D'Souza
Head of Service Quality Division

Pakistan Remittance Initiative:

+92 21 111 727 774

Federal Ombudsman of Pakistan:

Hafiz Ahsaan Ahmad KhokharSenior Advisor Law/Registrar Grievance Commissioner for Overseas Pakistanis, Office of the Federal Ombudsman

  • Federal (Wafaqi Mohtasib) Ombudsman Secretariat,
    36-Constitution Avenue, G-5/2, Islamabad, Pakistan.
  • 0092-51-9217243
    0092-300-8487161
  • 0092-51-9217256